About us

Experience the difference with Olivia Oaks cookware. Learn more about our commitment to creating premium quality kitchen essentials.

What makes Olivia Oaks unique?

Olivia Oaks aims to produce safe, well-designed cookware that outlasts other non-stick brands in durability. Apart from safety as a top priority, we want to ensure longevity of our cookware sets so you don't have to buy another one next year!

Where does the name Olivia Oaks come from?

The name Olivia Oaks was inspired by the Olive Tree; thus, Olivia Oaks. It is an earthy, nature-inspired name for safe, clean and quality cookware.

What is the meaning of the logo behind your brand?

Inspired by the organic essence of trees, the Olivia Oaks logo embodies the desired qualities for our cookware

Where are the Caraway products made?

Our founder designed Olivia Oaks in London and Singapore, evaluating vendors globally to determine production location. Consequently, our products are manufactured in world-class Chinese factories, following our ethical practices and complying with BSCI or SMETA requirements.

Orders

Discover the benefits of our Olivia Oaks cookware set's pre-purchase services, ensuring a seamless shopping experience. Plus, learn about our post-purchase support options.

What payment methods do you accept?

We accept most major credit cards (Visa, Mastercard, American Express, Discover)

Can I pay with installments?

As of right now. We are unable to accept payment via instalments. We are currently working on it and can be expecting payments via instalments soon.

Can i cancel an order after it's been placed?

You can cancel an order for up to an hour from when it has been placed. If your order has already been processed, reach out to us at info@oliviaoaks.com to set up a return.

What days do you deliver on?

Our shipping partners deliver Monday to Saturday. Packages shipped with USPS may deliver Sunday depending on your area.

My order has shipped, where can I track it?

Due to the quick nature of our delivery. We do not provide any tracking codes. You can expect your delivery within 3 working days upon purchase unless selected otherwise.

I placed my order but haven't received my confirmation email. What's next?

All orders purchased will automatically trigger a confirmation email. In case there was an error on your email during checkout, please reach out to us at info@oliviaoaks.com

Do I need to pay GST on my order?

No - The GST charges are built into the final price reflected during checkout.

When am i charged for my order?

Payment is collected as soon as you press the "Pay Now" button in checkout to confirm your order.

Product

Explore the ins and outs of our premium Olivia Oaks Cookware set through our comprehensive FAQ section. Get all your questions answered.

What's so great about marble non-stick vs Ceramic, Teflon, stainless steel or cast iron?

Checkout our product page - we created a fancy little diagram explaining the difference between the materials!

Should I hand wash my Caraway products or can I use the dishwasher?

Dishwashers are known for harsh detergents and abrasive cleaning. It's best to avoid putting Olivia Oaks products in the dishwasher to preserve non-stick properties. Opt for gentle hand washing to maintain the fresh look of Olivia Oaks Sets.

How do I clean my pans?

Use warm, soapy water and a gentle sponge or cloth to clean pans. Avoid dishwashers to prevent non-stick coating damage.

What types of tools should I use with the cookware?

Wooden, silicone, plastic, or nylon utensils are recommended for use with Olivia Oaks products. Metal utensils with sharp edges can cause damage to the non-stick coating, so it's advised to avoid using them.

Do i need oil to cook with Olivia Oaks?

Marble is naturally a non-stick cooking surface, so a very little amount of oil or butter will go a long way. We suggest coating the entire interior with a light dab using a paper towel or cloth to keep things silky smooth when cooking.

Do i need to season my pans?

Marble non-stick pans, unlike cast iron, require no seasoning. Simply rinse your products with warm, soapy water upon receipt to begin cooking.

How hot do my cookware need to be to start cooking?

Low to medium heat is crucial. Our pans heat up rapidly and preserve temperature more effectively than traditional cookware. Fry and crisp foods effortlessly with our non-stick layers.

Quadruple-Bonded™ Marble Coated Cookware

Learn how to use our olivia oaks cookware Discover the benefits of our olivia oaks cookware

What can I make in Olivia Oaks cookware?

Everything! Our versatile essential cookware set handles all recipes, from scrambled eggs to a demi-glace.

Is Olivia Oaks cookware induction compatible?

Yes, our cookware is induction compatible. The bases of our pans' diameters are 5.5" for the Sauce Pan, 6" Fry Pan, 6.5" Dutch Oven, and 8" for the Saute Pan. Although our cookware is compatible with induction stovetops, not all induction stovetops are compatible with us! We suggest reaching out to your manufacturer to confirm.

Is there a lid for the frying pan?

The Fry Pan uses our medium sized lid which it shares with the Dutch Oven. This means you gain this lid with purchase of the full Cookware Set and with purchase of the Dutch Oven. Contact our team for a special saving on purchasing both the Dutch Oven and Fry Pan!

Is Olivia Oaks Cookware oven safe?

Yes! Each piece of cookware is designed purposefully to be used in and on all cooking surfaces and ovens. Our cookware can handle up to 450°C without breaking a sweat.

Policy - Shipping, Returns, Warranty & Refunds

Learn more about our shipping & returns policy

How do I initiate a refund?

Olivia Oaks provides a 20-day return window, to get started drop us an email at info@oliviaoaks.com

*Please note that we reserve the right to limit returns when we suspect fraudulent behavior from a customer. In addition, bulk purchases are considered final sale and are not eligible to be returned.

How much does shipping cost?

Standard shipping is free on all purchases for orders in Singapore.

Where does Olivia Oaks ship?

We ship island-wide around Singapore!

What do you do with returned items, if i have already used it?

All returned Olivia Oaks products are donated, as long as it is in good condition. If not, it will be recycled

When will I receive my order?

For standard shipping in Singapore, 3 business days once your order has been processed.

My order arrived damaged. What do i do?

We try to make sure everything runs smoothly–but life happens. Contact us via the chat button below (bottom right!) or email us at info@oliviaoaks.com and we’ll sort it out for you!

How long is warranty?

Our products exhibit exceptional durability and quality. Olivia Oaks' lifetime warranty is provided for all items sold.

What does the warranty cover?

The warranty only covers significant damage to the body, handles, lids, or any other component that affects the functionality of the cookware, excluding discoloration or wear and tear.

How long is the trial period?

The trial period lasts 20 days for you to evaluate and determine if our cookware meets your needs.

Can i return for any reason at all during the trial period?

We will accept any and all reasons for returns.

*Please note that we reserve the right to limit returns when we suspect fraudulent behavior from a customer. In addition, bulk purchases are considered final sale and are not eligible to be returned.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@oliviaoaks.com